Frequently Asked Questions
Everything you need to know about our premium meat delivery service.
How is my meat packaged for shipping?
We use high-grade thermal liners and dry ice or gel packs inside heavy-duty corrugated boxes to ensure your order remains at a safe, chilled temperature during transit.
Do you offer hormone-free and antibiotic-free options?
Yes, we partner exclusively with farms that adhere to strict animal welfare standards, offering a wide range of grass-fed, hormone-free, and antibiotic-free premium cuts.
What happens if I am not home at the time of delivery?
Our packaging is designed to keep products cold for up to 48 hours. However, we recommend retrieving your package as soon as possible and transferring the items to your refrigerator or freezer.
Can I track my order in real-time?
Absolutely. Once your order is dispatched from our butcher shop, you will receive a tracking number via email to monitor its progress until it reaches your doorstep.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order, please contact us within 24 hours for a resolution or refund.
Are your meats fresh or frozen?
Most of our premium cuts are flash-frozen at the peak of freshness to lock in flavor and nutrients, though select seasonal items may be shipped fresh.